What is drycleaning?
The "Dry Clean Only" process is cleaning your clothes in a special "Washing Machine" using a solvent with detergent instead of water with detergent. The process of using a solvent prevents your clothes from being exposed to water or large amounts of moisture which frequently causes wrinkling, shrinkage, dye bleeding, and loss of body and feel of fabric.

The solvents used in the drycleaning process have excellent degreasing properties. Therefore, the ability to remove greasy stains such as makeup, body oils, wax and oil from food is superior to an aqueous cleaning process. However, water soluble stains (beverages, perspiration, soil) generally require removal or pre-treatment before the cleaning process. Cleaning is then followed by a finishing process which may include steaming, ironing or pressing to restore clothing back to a "like new appearance" allowing your clothing to have a longer useful life.

How often should clothing be drycleaned?
How often clothing is drycleaned is a personal preference. Some people prefer dry cleaning after each wearing while others clean after several wearings. It is suggested that items be cleaned when:

•They will be stored or not worn for over a 1 month period (change of seasons).

•There are known stains that should be removed before they set in and cannot easily be removed.

•Lustre and appearance visibly needs to be restored with a fresh clean and press.

FREE PICK-UP AND DELIVERY

Why choose Signature Cleaners ?
Locally owned, owner-operated business.
Highest quality. We do all the work ourselves at our award-winning store in Billerica, MA.

Do you charge a delivery or membership fee?
No. Delivery is free. You pay the same price as if you brought your items into the store for cleaning.

Is Delivery Price factored in the Drycleaning prices?
NO. It’s a Free service we provide for your entire neighborhood.

Do I need to be home at the time of pick-up or delivery?
No. Our delivery associate will automatically pick-up/deliver your items to your chosen location.

Where do you pick-up/deliver my clothes and other items?
You select the location you want our delivery associate to service. Perfect locations are: your front, side, or back door or in your garage/shed. Wreath hangers are available for your door that you can place at the selected location for pick-up/delivery.

What type of bag do I put my items in?
Signature Cleaners will provide two sturdy, nylon laundry bags, tagged with your name, at no charge. Your first order may be placed in a plastic bag, along with your name, address, and telephone number.

How will I be billed?
Signature Cleaners will send you an invoice with every order, which you can pay by check or if you prefer, it can conveniently be charged to your credit card.

What if I have a special request/issue with my garments?
You can use a Special Instruction Form from our website, fill in the necessary information, and leave it in your delivery bag with the garment.

Can I get alterations or repairs done?
Please fill out a Special Instruction Form and place in the bag with your garment. If the article needs to be fitted, you may come in to the store for a fitting and we will deliver it back as soon as the alterations are complete.

How do I handle problems with my order after the items have been returned?
You may contact us at 978-671-0700 or by email: info@bksignature.com
We will respond immediately!

Am I required to use a Garment List with each order?
No, these are not required, but are provided on our website for your convenience.

How do I change my personal information and preferences?
Contact us at 978-671-0700 or by email to info@bksignature.com, and we will gladly handle any changes to either your cleaning preferences or your personal information.

What days will I be serviced on?
Monday/Thursday.
or
Tuesday / Friday.

Do you offer a guarantee on your cleaning service?
Our guarantee is simple and risk-free. If you are not 100% satisfied, please give us the opportunity to correct the situation. If we cannot, we will return 100% of your charge.

How do I get started?
Call 978-671-0700, and one of our customer service representatives will take all the necessary information to get you started.

Still have questions?
Contact us at 978-671-0700 or by e-mailing us at info@bksignature.com